FAQs

YOU HAVE 14 DAYS FROM YOUR DELIVERY DATE TO REQUEST A RETURN. ONCE YOU HAVE REQUESTED A RETURN/EXCHANGE, YOU HAVE 3 BUSINESS DAYS TO SHIP YOUR ITEM(S).

FOR CUSTOMER SERVICE PLEASE EMAIL YOUR ORDER NUMBER TO SHOP@KIRASTOKES.COM

IN ORDER TO PROVIDE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVED IN WRITING WITHIN 7 DAYS OF THE DELIVERY.

FITNESS EQUIPMENT IS FINAL SALE.

WARRANTY ON ITEMS FITNESS ITEMS IS 90 DAYS OF RECEIPT. 

YOU WILL RECEIVE TRACKING ONCE THE ORDER SHIPS.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR DUTY AND TAX ON DELIVERY. DUTY AND TAX MAY VARY BY COUNTRY.

REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.

WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED SHIPMENTS. CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RE-SHIPPED, IF AVAILABLE.

THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER. PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING CARRIER CLAIMS.